Sentiment Analysis for Intelligent Customer Service Chatbots

SONG Shuangyong, WANG Chao, CHEN Chenglong, ZHOU Wei, CHEN Haiqing

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Journal of Chinese Information Processing ›› 2020, Vol. 34 ›› Issue (2) : 80-95.
Sentiment Analysis and Social Computing

Sentiment Analysis for Intelligent Customer Service Chatbots

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